Virgin Media fined record £28m for stopping customers cancelling contracts
Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls
Virgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near-three-year period.
Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold for “no reason”.
Source: Theguardian.com
Original source: https://www.theguardian.com/media/2026/jul/08/virgin-media-fined-preventing-customers-cancelling-contracts-ofcom